The Ultimate IT Service Outsource
DSM specializes in providing a selection of service contract arrangements to fit your business. Our goal is to provide you with complete service and support for your computing system.
We pride ourselves on being there, when you need. Our service options cover a host of service delivery methods and are designed to fit even the smallest budget.
Look at what you get...
- Complete Help Desk with qualified technicians standing by
- Remote service - we can fix your problems immediately with our remote access
systems - Full 24 hour - 7 day per week service and support - we are always on call
- Remote monitoring - with 24 hour - 7 day per week alerts direct to our support team
- A dedicated primary technician takes care of you with a secondary technician backup
- Pre-scheduled - pro-Active on-site visits to ensure your system is healthy and reliable
- Ad-hoc service as required - when you need it
- Emergency service with strong Service Level Agreements (SLA)
We have designed our contracts to fit the relationship your most comfortable with. Our contract options are suitable for the smallest environment to full scale, high level IT management.
Choose your option... 
- Fixed price contracts - pay one monthly cost for all service and support
- Variable price contracts - pay for the service you require monthly
- Time & materials - pay for each service incident as they happen
- Customer tailored options for your unique needs
We can provide more details on our contract options and the service levels we can provide for you. Our goal is to make sure you are taken care of, our contracts are the first important step to pro-active and re-active service and system care.
